Title: Desktop Support
Location: Onsite 5x per week in Seffner, FL
Duration: 6 month contract to hire
Rate: Up to $25.00/hr
Must-haves
Entry level, 2-3 years' experience with hands on support
Must have or be in the process of obtaining an A+
Windows 11 environment
Experienced with Active Directory
Hardware and Software support
Office Suite Knowledge
Customer service focused personality, ability to follow instructions, positive attitude
Onsite, hands on desktop support
Basic networking experience
Able to lift 50+lbs
Plusses
Generic Plusses
Prior Experience with ServiceNow
Wireless troubleshooting support
Remote Support skills
Software Plusses
Active Directory
ServiceNow
Azure/Enrta ID
InTune
Citrix Cloud Monitoring
Citrix
One Note
One Drive
Microsoft Teams
Day-to-Day
Provides strategic and operational support to the ITI (Information Technology Infrastructure) Technical Operations (Tech Ops) team. The Technical Operations Technician is responsible for providing software and hardware technical support to the end-user community. Responsibilities include involvement in client installations, day to day asset management, vendor warranty repairs, networking, audio visual, and participation in projects to meet local and company-wide initiatives. Additionally, this position will support a customer care philosophy that ensures customer satisfaction and follow up with colleagues and end users, to ensure timely resolution of issues. The ability to assist with projects between internal departments is required. Strong relationships with IT departments and key customers are crucial to success.
Provide first level desktop support, which includes centralized incident, problem, and service request resolution for customers.
Maintain, analyze, troubleshoot, and repair computer systems and peripherals.
Represent the interests of our customers by providing support and appropriate escalation to the Tech Ops Lead technician.
Participate on projects that require Tech Ops involvement.
Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing.
Document changes of IT assets such as status and ownership.
